FAQ

F.A.Q.

Frequently Asked Questions

Get to know SmartLab better. We’ve compiled the most
common customer questions below.

I’ve never taken a blood test before. What can I expect?

The process is extremely quick, surprisingly painless, and 100% private. We draw only the minimum amount of blood required. You can walk into our office or visit one of our satellite branches (opening soon) to provide your sample. You can also use our app to have our team come to your home or work if you prefer. The entire process is streamlined and made to be a simple as possible for everyone.

Who will be taking my blood sample?

We are proud to have one of the most talented and highly trained staff members in the country. Our team has extensive training and professional certifications, with the knowledge and experience necessary to make your blood testing process fast and effective. Our mobile teams have the same training and certifications as our staff in the laboratory – so rest assured, you’ll only be working with the best!

How much do your blood testing packages cost?

At SmartLab, we’re proud to offer very affordable pricing for a larger number of tests. On average, our testing packages cost SR 280. Our most popular tests, such as the Vitamin D testing, costs only 200. Please visit our Services page to learn more.

How much blood do I need to give?

Unlike hospitals or other labs, our state-of-the-art equipment allows us to use a very small sample of blood for most tests. This means we only take a minimum sample…unlike hospitals or other labs who take multiple vials of blood, this is not something we need to do.

What are the package deals and why are they so important?

Other labs and hospitals provide individual testing “a la carte.” This means you need to know exactly what you want to test for, and are charged for each and every test performed. This can get very time consuming, expensive, and technical. Unlike our competition, we provide package deals made specific for your age, gender, and health concerns. This allows us to screen for multiple items most common to you and charge an affordable flat rate instead of a per-test fee like the other labs. Ultimately, you’ll save money and have access to a larger number of tests.

How long does it take to draw my blood for testing?

Once our certified lab technicians get started, drawing a minimum sample of your blood takes only a few minutes. Unlike other labs or hospitals, you won’t need to wait hours in a waiting room while multiple vials of your blood are drawn. We’ll have what we need in just a few minutes after getting started.

Does it hurt?

Absolutely not! We’ve created a process to minimize pain whereby our technicians apply a local anesthetic patch and use smaller needles. This means faster blood draws and far less pain. We’ve even set up fun VR stations for children, to help take their minds off the process. Our entire approach is focused on ensuring your comfort and minimizing pain. You’ll be pleasantly surprised at how pain-free the process can be.

How long does it take to get my results?

Depending on the tests and packages you’ve ordered, results can be ready in as little as 45 minutes to a few days. Unlike hospitals and most other labs, where results typically take several weeks, our high tech equipment and highly experienced staff are able to provide results at a fraction of the time. We’ll send you your results or post them in the SmartLab App for you to see immediately after they are released.

How can I see my blood test results?

Once your results are ready, our team will contact you to let you know. We can send you a full report or walk you through it in our offices. To get your results the fastest, we would recommend downloading our iPhone or Android App. Aside from booking appointments, our app will give you access to your detailed reports and testing results as soon as they become ready.

Why should I use SmartLab instead of hospitals or doctor’s offices?

Because most hospitals and doctor’s offices do not own their own labs or employ their own lab staff, they do not have the ability to perform blood tests in real time. This means your samples are shipped off to a third party lab for testing, along with hundreds of other patients in queue. As a result, you pay a middleman fee to the hospital or doctor’s office, while also waiting much longer for your results than you need to. At SmartLab, we own the lab and employ our own staff. The end result is faster processing and results made available in 1-2 days or less….not 1-2 weeks or more.

What is the SmartLab iPhone and Android app used for?

To help our customers book appointments easily and view their lab results faster, we’ve built a powerful new SmartLab App. Available for both iPhone or Android, our app allows you to book appointments (both in our lab or at your home/work) as well as view detailed reports and results. You can also manage your personal information and access old test results directly from your app – securely and instantly.

I don’t have time to come into the lab. Can you come to my home or work?

Absolutely! Our highly trained mobile staff can come directly to your home or work on your schedule. One of our certified lab technicians will meet you at a location and time of your choosing – quickly, discretely, and professionally.

What kind of testing do you offer?

Whether you’re looking for specific tests targeting certain conditions or need a general checkup round of testing, we provide hundreds of testing types. Unlike our competitors, we also offer a wide range of comprehensive packages which combine various important tests based on your personal characteristics. View our Services page to learn more about our affordable packages.

Your innovative SmartLab experience awaits

Download SmartLab’s app to book your appointment or schedule your instant home visit.

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